I don’t think I have seen a better barometer of service declines than Aeroplan. Or of how something can start as one thing and, with logical decisions along the way, completely lose its vision to become the opposite.
I was a Director of the advertising agency that launched the Aeroplan …Read the Rest
Anyone in the car business or the advertising business who knows me has probably heard me say that retail car …Read the Rest
Take a look at Google.com , then Facebook, then flavour of the month Twitter.com. Are these sites attractive? Why are …Read the Rest
Along Bayview Avenue, just north of where I live in Toronto, there are a string of establishments, one next to …Read the Rest
If we are not up to speed on Tiger Woods’ latest adventures in full contact driving, you haven’t watched CNN …Read the Rest
Everyone who has ever managed people should aim to be a “Gepetto Manager.”
For those who do not remember Gepetto, he …Read the Rest