Calexis

Tag: customer service

July 15, 2009

Quadrillion Mistake Obvious – But Still Takes Two Hours To Clear Up

A New Hampshire man had his debit card charged $23,148,855,308,184,500 for a single package of cigarettes.  That’s stupid.  But mistakes can be made.
http://www.usatoday.com/news/offbeat/2009-07-15-expensive-smokes_N.htm
But the real mistake is how the man was treated when this obvious error was made.
He was on the phone for two hours with Bank of America to …Read the Rest

Are Companies Training Customers To Be Jerks?
April 17, 2009

Are Companies Training Customers To Be Jerks?

I had to phone to complain about a charge from my telecom solutions provider. I don’t know when they …Read the Rest

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