A freelance assignment in Hungary came up in 1989. The country was just breaking free from Russian domination and communism, literally at that very moment. A bank in Budapest, called DunaBank, wanted to use their new entrepreneurial freedom to launch a credit card. I did this with the help of a local agency and after… Read More: Attila Was a Good Guy »
The Creative strategy for Camay bar soap in Venezuela was that it was gentle, leaving skin feeling soft because Camay contained cold cream. Softness was the end benefit of using the product, being caressable was what we called the end-end benefit, a social benefit to a physical one. The commercials were designed to empower the… Read More: We Leave You Caressable »
A freelance assignment in Hungary came up in 1989. The country was just breaking free from Russian domination and communism. A bank in Budapest, called DunaBank, wanted to launch a credit card. I was hired based on my marketing work with Texaco’s credit card operation, and the fact that Canada was less scary and more… Read More: Trying to Introduce Capitalism »
When you watch a football game, you see officials watching the runners being tackled or run out of bounds. These officials then run out, grab the ball and place it on the field when they estimate it was advanced to. It is a field of 100 (US) or 110 (Canadian) yards, and the placement is… Read More: Rough Guesses That We Measure Microscopically »
When I attended the University of British Columbia, I helped organize a protest against the US testing of nuclear weapons in Amchitka, a tectonically unstable Alaskan island in the Pacific Ocean close enough to the fault lines to be of concern. Our fear was an earthquake and then a tsunami could be created by the… Read More: We Closed the Border, in a Canadian Way »
When buying a new car in the US, you are given two prices on the vehicle as you browse: Manufacturers Suggested Retail Price (MSRP) and Market Adjusted Price (MAP). Why? MSRP is required disclosure on all vehicles and is commonly called the “sticker price.” It used to be an anchor price that told buyers what… Read More: What’s the Real Price? »
Everyone who has ever managed people should aim to be a “Geppetto Manager.” In the famous Italian story, retold by Disney, Geppetto was the old woodcarver who made a wooden marionette named Pinocchio. Pinocchio, the puppet, dreams of becoming a real boy. The story is about how Pinocchio learns to have a conscience and then,… Read More: Geppetto Management »
My grandmother would be more than 125 years old today. She was born in a country that didn’t exist when she was born. Now it is called Belarus. English was her third or fourth language. I don’t know if she spoke any of them well, but she got her message across. She died before smartphones were… Read More: My Grandmother Taught Me To Read AI Corrected Text Messages »
Our high school janitor was Mr. Mitchell. He was always dressed in a clean khaki uniform, usually attached to a wide hall broom. He took great care of his white, crewcut hair. Always tidy, he liked the place clean. One day, I heard him express his true feelings about his job – “It’s the students… Read More: Mr. Mitchell’s Strategy for Maintenance – It Ain’t Customer Service »
Often we hear arguments that ring sort of true when they otherwise should not. Some of these I call The Yao Ming Argument. It is when you take an exception and make it seem like the normal, the average. For example, as the US struggles with its messed up healthcare system, people continually point out to… Read More: The Yao Ming Argument »