One minute I was playing squash with my friend Alan, the next minute I was totally in the dark. I could see nothing. Just blackness. Nothing. What happened? The weird thing was that Alan saw the same thing. We had been playing squash on the fifth floor of a club in New York City on… Read More »
A freelance assignment in Hungary came up in 1989. The country was just breaking free from Russian domination and communism. A bank in Budapest, called DunaBank, wanted to launch a credit card. I was hired based on my marketing work with Texaco’s credit card operation, and the fact that Canada was less scary and more… Read More »
When buying a new car in the US, you are given two prices on the vehicle as you browse: Manufacturers Suggested Retail Price (MSRP) and Market Adjusted Price (MAP). Why? MSRP is required disclosure on all vehicles and is commonly called the “sticker price.” It used to be an anchor price that told buyers what… Read More »
I once gave a class presentation about the psychology used in advertising that leads people to deceive themselves. I outlined some of the techniques to our class of about twenty or so. At the end of the class, a number of students said they did not believe me. They said they could never be fooled… Read More »
Everyone who has ever managed people should aim to be a “Geppetto Manager.” In the famous Italian story, retold by Disney, Geppetto was the old woodcarver who made a wooden marionette named Pinocchio. Pinocchio, the puppet, dreams of becoming a real boy. The story is about how Pinocchio learns to have a conscience and then,… Read More »
The leaves don’t turn; the snow doesn’t fall. It doesn’t get colder or in the spring thaw. There are some seasonal changes, more or less rain, hurricanes. But no gradual progression of the seasons. So how do people mark the changing of the Florida seasons? The secret for residents is the flow of commercial holidays… Read More »
Have you ever felt like some company was buzzing around you, becoming so irritating and you couldn’t seem to bat them away. All they wanted was a little bit of your blood. Take the banks and cell phone companies. Somebody, please… take them… They are constantly sucking just a little bit of blood out of… Read More »
Our high school janitor was Mr. Mitchell. He was always dressed in a clean khaki uniform, usually attached to a wide hall broom. He took great care of his white, crewcut hair. Always tidy, he liked the place clean. One day, I heard him express his true feelings about his job – “It’s the students… Read More »
Often we hear arguments that ring sort of true when they otherwise should not. Some of these I call The Yao Ming Argument. It is when you take an exception and make it seem like the normal, the average. For example, as the US struggles with its messed up healthcare system, people continually point out to… Read More »
It is quite amazing how easy your job is. Just ask someone who doesn’t do it. At the same time, from your point of view, their job is amazingly easy. We get this every day in advertising because with digital tools it is not that challenging to make something that looks like an ad. But… Read More »