Category Archives: Life

We Leave You Caressable

The Creative strategy for Camay bar soap in Venezuela was that it was gentle, leaving skin feeling soft because Camay contained cold cream. Softness was the end benefit of using the product, being caressable was what we called the end-end benefit, a social benefit to a physical one. The commercials were designed to empower the… Read More: We Leave You Caressable »

Mr. Mitchell’s Strategy for Maintenance – It Ain’t Customer Service

Our high school janitor was Mr. Mitchell.  He was always dressed in a clean khaki uniform, usually attached to a wide hall broom.  He took great care of his white, crewcut hair.  Always tidy, he liked the place clean. One day, I heard him express his true feelings about his job – “It’s the students… Read More: Mr. Mitchell’s Strategy for Maintenance – It Ain’t Customer Service »