I had to phone to complain about a charge from my telecom solutions provider. I don’t know when they became a solutions provider instead of a telephone company. Here is what happened, and why I think that a lot of companies are training their customers to be jerks. The bigger the jerk customers become, the… Read More: Are Companies Training Customers to be Jerks? »
PART IV of V: 5 Advertising Mistakes Retailers Make Some ads from retailers, especially newspaper ads, make understanding the DaVinci code a simple thing. You need to call Tom Hanks to help you figure out what you need to know. They seem to think that if you throw an entire vegetable garden at the wall… Read More: PART IV: Ads Filled With Information But No Message »
PART V of V: 5 Advertising Mistakes Retailers Make Ever go into a car dealership and ask the sales guy to tune your engine? You don’t really think that he/she would know how to do it, do you? Sales people sell cars they don’t provide highly technical engine adjustments. The dealership has trained mechanics for… Read More: PART V: Seek Professional Help for Advertising »
Human beings have an obsession for naming things. This is not surprising since it is the basis of all society, all language and all communications. We name ourselves first. We grow up knowing our labels and very few of us change those labels. This is us adding our own version of metatags with each choice… Read More: Naming Things: An Advertising Solution »
Names are funny things. They are the nouns of our lives. They create expectations and label us. They become our brands. We are often asked why we named our company Calexis and what it means. The truth is, we made it up. Our business is creativity. We create brand imagery and names for our clients,… Read More: Hey Calexis, Why the Funny Name? »
Everyone gets excited by a big retail contest: there are prizes to be won, discounts to be won, a game to be played. But while consumers consider this kind of promotion to be like a lottery with millions to win, marketers see the event as a massive coupon drop. When you consider that the majority… Read More: You Think It’s a Contest; We Think It’s a Coupon… »
When buying a new car in the US, you are given two prices on the vehicle as you browse: Manufacturers Suggested Retail Price (MSRP) and Market Adjusted Price (MAP). Why? MSRP is required disclosure on all vehicles and is commonly called the “sticker price.” It used to be an anchor price that told buyers what… Read More: What’s the Real Price? »
We were pleased a few years ago when our Media Director advised us that she had negotiated a free promotion activation from the CBC. She got a promotional tie-in with Hockey Night in Canada (HNIC) for our Subway client and, even better, it was to run during the highly rated Stanley Cup Playoffs. All… Read More: Overnight Sensation Takes the Cup »
A freelance assignment in Hungary came up in 1989. The country was just breaking free from Russian domination and communism. A bank in Budapest, called DunaBank, wanted to launch a credit card. I was hired based on my marketing work with Texaco’s credit card operation, and the fact that Canada was less scary and more… Read More: Trying to Introduce Capitalism »
People in the U.S. like to treat their Constitution, and its associated Declaration of Independence, like religious works of biblical importance. Immutable. Virtually written by the hands of gods known as founding fathers. The high priests, the U.S. Supreme Court, spend a lot of time interpreting these documents for their laity. What is meant by… Read More: The 28th Amendment to the US Constitution »