Names are funny things. They are the nouns of our lives. They create expectations and label us. They become our brands. We are often asked why we named our company Calexis and what it means. The truth is, we made it up. Our business is creativity. We create brand imagery and names for our clients,… Read More: Hey Calexis, Why the Funny Name? »
Everyone gets excited by a big retail contest: there are prizes to be won, discounts to be won, a game to be played. But while consumers consider this kind of promotion to be like a lottery with millions to win, marketers see the event as a massive coupon drop. When you consider that the majority… Read More: You Think It’s a Contest; We Think It’s a Coupon… »
This title is not an equation in Latin numerals. It’s about the size of it. Recently, we were in South East Asia. While there we shopped for clothing and found the sizing of clothing to be quite different from North America. Sure there were S-M-L-XL sizes. But they all seemed to be at least one… Read More: XXL = L The Market Is Expanding »
Hello Berlitz! Hello Rosetta Stone! Het, Duolingo! You think we want to speak Mandarin fluently in 30 days – HAH! What we really want to know is the difference between “hashi” and “gohan” in a Japanese restaurant. What is a glass of “palinka”? What the heck is “chupe de camarones”? Should I order the “murgh cholay”… Read More: A Case for the Berlitz School of Menu »
I had to phone to complain about a charge from my telecom solutions provider. I don’t know when they became a solutions provider instead of a telephone company. Here is what happened, and why I think that a lot of companies are training their customers to be jerks. The bigger the jerk customers become, the… Read More: Are Companies Training Customers to be Jerks? »
We were pleased a few years ago when our Media Director advised us that she had negotiated a free promotion activation from the CBC. She got a promotional tie-in with Hockey Night in Canada (HNIC) for our Subway client and, even better, it was to run during the highly rated Stanley Cup Playoffs. All… Read More: Overnight Sensation Takes the Cup »
A freelance assignment in Hungary came up in 1989. The country was just breaking free from Russian domination and communism. A bank in Budapest, called DunaBank, wanted to launch a credit card. I was hired based on my marketing work with Texaco’s credit card operation, and the fact that Canada was less scary and more… Read More: Trying to Introduce Capitalism »
When buying a new car in the US, you are given two prices on the vehicle as you browse: Manufacturers Suggested Retail Price (MSRP) and Market Adjusted Price (MAP). Why? MSRP is required disclosure on all vehicles and is commonly called the “sticker price.” It used to be an anchor price that told buyers what… Read More: What’s the Real Price? »
Back in the day, before computers and inventory databases, it was tough for store owners to keep track of what they paid for things and what things should sell for. Small stores developed a system for keeping track of cost of goods through codes. Customers may have never noticed but on each item there would… Read More: Pricing Codes – How They Did It Before Computers »
Our high school janitor was Mr. Mitchell. He was always dressed in a clean khaki uniform, usually attached to a wide hall broom. He took great care of his white, crewcut hair. Always tidy, he liked the place clean. One day, I heard him express his true feelings about his job – “It’s the students… Read More: Mr. Mitchell’s Strategy for Maintenance – It Ain’t Customer Service »