I had to phone to complain about a charge from my telecom solutions provider. I don’t know when they became a solutions provider instead of a telephone company. Here is what happened, and why I think that a lot of companies are training their customers to be jerks. The bigger the jerk customers become, the… Read More: Are Companies Training Customers to be Jerks? »
Hello Berlitz! Hello Rosetta Stone! Het, Duolingo! You think we want to speak Mandarin fluently in 30 days – HAH! What we really want to know is the difference between “hashi” and “gohan” in a Japanese restaurant. What is a glass of “palinka”? What the heck is “chupe de camarones”? Should I order the “murgh cholay”… Read More: A Case for the Berlitz School of Menu »
There were established rules that limited the use of well known persons in advertising to children in Canada. Then our client, General Mills, let us know they had signed a deal to launch a cereal, Pro*Stars in 1983, that would feature Wayne Gretzky, the Great One, on the package. It was the brainchild of Mike… Read More: Front Page Cereal Launch »
On a recent visit to Florida, I ended up seeing a lot of pharmaceutical commercials for all manner of pharmaceutical products that I had no idea about. The commercials all have a similar pattern. They introduce a product name, all seem to be something like “Prolaxatrol,” or some other made up name that might suggest… Read More: Footage to Minimize Anal Leakage & Possible Death »
We have seen a lot of commercials that just don’t sell. One reason can be the context of the message. By context, I meant the executional elements that round out the message and provide a framework for it. The strategy might be “Tide cleans clothes better.” But there needs to be a commercial execution around… Read More: Context Is Almost Everything In Advertising »
Be careful with translations. Relying on Google or any other digital translation can bring you problems, Not just small mistakes; but mistakes where the meaning is jumbled up and confusing. Effectively using a language that you to communicate with customers requires understanding the cultural context that it comes in. The title of this blog is… Read More: Between, Between and Drink a Chair »
Our brains really don’t understand math all that well. And I am not talking about the average person’s ability to solve quadratic equations. As mentioned in earlier blogs, our brains can be easily fooled. And advertising is there to make our clients look good, sometimes with shifty logic. As advertisers, for example, we can take… Read More: Logic Can Be Confusing in Advertising »
Human beings have an obsession for naming things. This is not surprising since it is the basis of all society, all language and all communications. We name ourselves first. We grow up knowing our labels and very few of us change those labels. This is us adding our own version of metatags with each choice… Read More: Naming Things: An Advertising Solution »
Have you noticed how everyone is crabby and crotchety these days? It is the Baby Boomers’ fault. The Boomers have always transformed the texture of society ever since they arrived en masse after WWII. They transformed popular music, fashion styles and redefined society as they reached adulthood. They added the energy and enthusiasm of youth… Read More: Boomers Turn the World into a Curmudgeon »
My grandmother would be more than 125 years old today. She was born in a country that didn’t exist when she was born. Now it is called Belarus. English was her third or fourth language. I don’t know if she spoke any of them well, but she got her message across. She died before smartphones were… Read More: My Grandmother Taught Me To Read AI Corrected Text Messages »