After many cocktail parties, I realized that most consumers see advertising and criticize it as if they knew what went in to creating it. They never think about the process, only the end result. When we look at an iceberg, we remark on its beauty without realizing that nine tenths of it are below water.… Read More »
PART I of V: 5 Advertising Mistakes Retailers Make We have been creating advertising for retailers for years. But we have always wondered why so many retailers insist on repeating someone else’s job. Imagine, people who are notoriously careful with their funds – car dealers who haggle with their manufacturers in a tooth and nail… Read More »
PART II of V: 5 Advertising Mistakes Retailers Make Recently I had a meeting with an accountant who does turnarounds. He attempts to save companies that are teetering on the brink of bankruptcy by nursing them back to health. I asked him whether some company owners put their ego ahead of the survival of their… Read More »
PART III of V: 5 Advertising Mistakes Retailers Make Let’s avoid textbook definitions of GRPs, reach and frequency, CPP and CPM and get to the point. The vast majority of retailers do not have a clue when it comes to buying media. They often assume that because they listen to a particular radio station or… Read More »
Everyone gets excited by a big retail contest: there are prizes to be won, discounts to be won, a game to be played. But while consumers consider this kind of promotion to be like a lottery with millions to win, marketers see the event as a massive coupon drop. When you consider that the majority… Read More »
This title is not an equation in Latin numerals. It’s about the size of it. Recently, we were in South East Asia. While there we shopped for clothing and found the sizing of clothing to be quite different from North America. Sure there were S-M-L-XL sizes. But they all seemed to be at least one… Read More »
Hello Berlitz! Hello Rosetta Stone! You think we want to speak Mandarin fluently in 30 days – HAH! What we really want to know is the difference between “hashi” and “gohan” in a Japanese restaurant. What is a glass of “palinka”? What the heck is “chupe de camarones”? Should I order the “murgh cholay” or… Read More »
I had to phone to complain about a charge from my telecom solutions provider. I don’t know when they became a solutions provider instead of a telephone company. Here is what happened, and why I think that a lot of companies are training their customers to be jerks. The bigger the jerk customers become, the… Read More »
PART IV of V: 5 Advertising Mistakes Retailers Make Some ads from retailers, especially newspaper ads, make understanding the DaVinci code a simple thing. You need to call Tom Hanks to help you figure out what you need to know. They seem to think that if you throw an entire vegetable garden at the wall… Read More »
PART V of V: 5 Advertising Mistakes Retailers Make Ever go into a car dealership and ask the sales guy to tune your engine? You don’t really think that he/she would know how to do it, do you? Sales people sell cars they don’t provide highly technical engine adjustments. The dealership has trained mechanics for… Read More »