The first year I was at school in Philadelphia, in the 1970s, a friend in my dorm told me that he had a motorcycle that he had left in North Carolina. He was going to ship it up to Philadelphia but it was expensive to ship it. I had only recently come to the East… Read More »
Every place, person and thing has a name, mostly applied locally and then eventually agreed upon my everyone else. When the US thought of appropriating and renaming the Gulf of Mexico, it was trying to change a centuries old agreed upon name. It didn’t work. It got me thinking about how we call places and… Read More »
After many cocktail parties, I realized that most consumers see advertising and criticize it as if they knew what went in to creating it. They never think about the process, only the end result. When we look at an iceberg, we remark on its beauty without realizing that nine tenths of it are below water.… Read More »
One example that randomness can bring order is the theory that an infinite number of monkeys hitting keys at random on a keyboard for an infinite amount of time will almost surely type a given text, such as the complete works of William Shakespeare. The odds of this happening are obviously infinitely small. There have… Read More »
I have worked in both the US and Canada one thing I have found curious is that the markets have approached Diversity and Inclusion in two different ways. First the US: When I worked there twenty five years ago, there were quotas for “minorities” to appear in commercials. Clients required these quotas to be met… Read More »
Be careful with translations. Relying on Google or any other digital translation can bring you problems, Not just small mistakes; but mistakes where the meaning is jumbled up and confusing. Effectively using a language that you to communicate with customers requires understanding the cultural context that it comes in. The title of this blog is… Read More »
Hello Berlitz! Hello Rosetta Stone! You think we want to speak Mandarin fluently in 30 days – HAH! What we really want to know is the difference between “hashi” and “gohan” in a Japanese restaurant. What is a glass of “palinka”? What the heck is “chupe de camarones”? Should I order the “murgh cholay” or… Read More »
We have seen a lot of commercials that just don’t sell. One reason can be the context of the message. By context, I meant the executional elements that round out the message and provide a framework for it. The strategy might be “Tide cleans clothes better.” But there needs to be an execution around that… Read More »
I had to phone to complain about a charge from my telecom solutions provider. I don’t know when they became a solutions provider instead of a telephone company. Here is what happened, and why I think that a lot of companies are training their customers to be jerks. The bigger the jerk customers become, the… Read More »
On a recent visit to Florida, I ended up seeing a lot of pharmaceutical commercials for all manner of pharmaceutical products that I had no idea about. The commercials all have a similar pattern. They introduce a product name, all seem to be something like “Prolaxatrol,” or some other made up name that might suggest… Read More »