Once upon a time, when I was working as a prospector, I arrived by helicopter at a camp northwest of Lake Babine, 80 kilometers or more from any highway. Just two of us were there. It was an almost completely forested area, flat, with many mountains nearby; it was just south of the Netalzul Mountains. I… Read More »
The Creative strategy for Camay bar soap in Venezuela was that it was gentle, leaving skin feeling soft because Camay contained cold cream. Softness was the end benefit of using the product, being caressable was what we called the end-end benefit, a social benefit to a physical one. The commercials were designed to empower the… Read More »
A freelance assignment in Hungary came up in 1989. The country was just breaking free from Russian domination and communism. A bank in Budapest, called DunaBank, wanted to launch a credit card. I was hired based on my marketing work with Texaco’s credit card operation, and the fact that Canada was less scary and more… Read More »
One minute I was playing squash with my friend Alan, the next minute I was totally in the dark. I could see nothing. Just blackness. Nothing. What happened? The weird thing was that Alan saw the same thing. We had been playing squash on the fifth floor of a club in New York City on… Read More »
Everyone who has ever managed people should aim to be a “Geppetto Manager.” In the famous Italian story, retold by Disney, Geppetto was the old woodcarver who made a wooden marionette named Pinocchio. Pinocchio, the puppet, dreams of becoming a real boy. The story is about how Pinocchio learns to have a conscience and then,… Read More »
It was the middle of the summer of 1978, I had just taken a job working with Grey de Venezuela, an advertising agency in Caracas, Venezuela. The appeal to me was for some control. I had been working in massive agencies in New York City where I was just another brick in the wall. In… Read More »
For most of my career I have kept a large apothecary jar of candy in my office. Rarely does anyone ask me why. Do I have a sweet tooth? Well, yes. Am I just being generous? That’s doubtful. I do have a jar of candy in my office because it is a great psychological tool.… Read More »
Have you ever felt like some company was buzzing around you, becoming so irritating and you couldn’t seem to bat them away. All they wanted was a little bit of your blood. Take the banks and cell phone companies. Somebody, please… take them… They are constantly sucking just a little bit of blood out of… Read More »
Our high school janitor was Mr. Mitchell. He was always dressed in a clean khaki uniform, usually attached to a wide hall broom. He took great care of his white, crewcut hair. Always tidy, he liked the place clean. One day, I heard him express his true feelings about his job – “It’s the students… Read More »
Often we hear arguments that ring sort of true when they otherwise should not. Some of these I call The Yao Ming Argument. It is when you take an exception and make it seem like the normal, the average. For example, as the US struggles with its messed up healthcare system, people continually point out to… Read More »